Coral Sea Marina Resort
“We have been working closely with Sean Cocks, Business Development Manager (Pacsoft) doing weekly training sessions and finding out how the program can further benefit our business. We have 520 berths at Coral Sea Marina and with the trend towards multihulls becoming more popular our allocations team were spending a great deal of time manually calculating berth dimensions against the width of the multihull to determine what vessel we could allocate next to it. Our goal is to always maximise lineal occupancy and we knew there had to be way for the system to do the work for us. Sean and the team at Pacsoft designed the “adjacent berths” function which automatically calculates the remaining width in a berth with a vessel already in it. This function has saved allocation time and resources, but also now permits a simplified booking process for our daily arrivals.
Throughout our recent program review, we have introduced many other new features that the Pacsoft system can offer, from its new “fleet berths” for our commercial operators, to quick query reporting, smart note data collection as well as simple features like the “pop up box” for guest check-in. These new functions have created efficiencies across the team and also enhanced the guest experience, by allowing us to spend more time with guests at check-in and build that important relationship.
The Pacsoft support team offer helpful, timely and detailed responses to any question we pose. They ensure we understand the capabilities of the feature and how best to maximise it for optimum business performance.”
Amy Nichols – Guest Services Manager